Washington State guidance has relaxed mask wearing in the community but did not relax it in the healthcare setting.

We realize that answering your call or returning you voice message in a timely manner is important. Due to the nature of medical clinics, we may not be able to immediately answer your phone call. We ask that you leave a brief message with your name, date of birth, phone number, and the nature of the call. Our goal is to return your message within one hour.

This could be due to several reasons:

• First, we may have the wrong insurance on file or show you as a “Self Pay”. Call our biller at 509-698-2624 extension 6 to ensure we have the correct insurance information.
• It could also be due to your co-pay or deductible. This is especially true at the start of the new year when deductibles are reset to zero. Check the “Explanation of Benefits” from your insurance company to see if they sent these to you for payment or call them.

You may either download the registration form or come into the clinic for a paper copy. Once we have that form, we will make a copy of your photo ID (driver’s license or similar) and your insurance card(s).

We will then ask you if you prefer a male or female provider or desire a specific provider by name. We then ask that provider for permission to add you to their practice. Once we have that permission, we will call you to schedule your initial appointment. The entire process usually takes about three business days.

We will call with test results. Most test results can also be obtained via the Patient Portal. Ask any staff member on how to sign up for the Portal.

We will print single test results for you as a courtesy. If you desire your entire medical record printed out, there is a nominal charge for that service.

We provide medical records as a courtesy to other medical professionals. We do charge a processing fee for medical records requests to insurance companies, legal offices, and other non-medical entities.