Family Practice
Monday- Friday
8:00 am - 5:00 pm
(509) 698-2624

509-698-2664 (Fax)

Urgent Care
Monday - Friday

Saturday & Sunday

New Patients2023-08-30T11:23:09-07:00

*For Family Practice, our panels are currently full for Medicaid, Medicare and Tri-Care. We are temporarily not accepting new patients with those insurances in the Family Practice clinic.  We do accept those insurances in our Urgent Care.

Insurance Accepted

We are “in network” for these medical insurance companies:



Cigna/Great West

Coordinated Care/ Ambetter

First Choice Health

Kaiser Permanente

Labor and Industries





Regence Blue Shield

TriCare / TriWest

United Health Care (UHC) PPO/ UMR/ Optum

If your insurance is not listed above, we can still work with you. We have a discounted rate available. and can also set up payment plans. Contact Us for more information.

If you do not have insurance or have a high deductible plan, we can help. Please contact us for information on our fees and self-pay discounts.

Frequently Asked Questions

Treating minor children2022-08-31T10:18:56-07:00

Treating minor children presents some unique challenges. The primary issue is to make sure that the person who has control of the child’s health care is fully onboard with any treatment given by this clinic. This is done to ensure that we do not perform care that is at odds with the child’s parent/guardian. Please note the following guidelines:

  1. With few exceptions (see link below), all children under 18 years old MUST be accompanied by one of the following. If they are not accompanied, we cannot give care unless life/limb is threatened.

a. Mother/father – Step parents do not have custody rights automatically. Unless the step parent can present legal documentation that they have custody, we must have written permission from the minor’s guardian. This must be done using our unaccompanied minor form and must be presented, in person, by the minor’s parent/guardian.

b. Legal guardian

c. Individual specifically given permission to obtain medical care for the child as indicated in the “Unaccompanied Minor” form.

  1. Parent/guardian driver’s license (or similar form of photo ID) must be presented.
  2. If the Guardian presents legal paperwork regarding the guardianship, we will place it into the minor’s record. We will place court orders regarding divorce settlements and how that relates to the care of the minor into the minor’s record.
  3. When the minor turns 18, all paperwork must be redone. The patient will need to fill out the Family Practice/Urgent Care new patient package. Driver’s License and Insurance cards will need to be presented.

Please note that there are some instances where the minor may seek medical care without the knowledge or permission of the parent/guardian. Refer to Revised Code of Washington for details or ask our staff.

How does Medical Interpretation work?2022-06-18T12:57:21-07:00

It is best medical practice to give medical advice and conduct visits in the preferred language of the patient.

We at Best Practices Healthcare Center have fully embraced this guideline. We use an on-demand interpretive service, BoostLingo, to meet the needs of those patients for whom English is not their preferred language.

We have the ability to get you connected with one of their 6,000+ interpreters on the phone or by video in over 300 languages. The interpretive service is fully qualified to provide medical interpretation and the cost is free to our patients.

The interpreter will be available throughout your visit to our clinic. We can also use this service to make appointments and answer questions over the phone. Simply let your Provider or one of our staff know your preferred language ahead of your appointment. We will document that preference in your medical record and have an interpreter ready when you arrive.

Why do I have to wear a mask?2022-04-05T15:46:58-07:00

Washington State guidance has relaxed mask wearing in the community but did not relax it in the healthcare setting.

Why can’t I get my phone call answered?2022-04-05T15:46:36-07:00

We realize that answering your call or returning you voice message in a timely manner is important. Due to the nature of medical clinics, we may not be able to immediately answer your phone call. We ask that you leave a brief message with your name, date of birth, phone number, and the nature of the call. Our goal is to return your message within one hour.

Why am I receiving a bill when I have insurance?2022-04-05T15:46:05-07:00

This could be due to several reasons:

  • First, we may have the wrong insurance on file or show you as a “Self Pay”. Call our biller at 509-698-2624 extension 6 to ensure we have the correct insurance information.
  • It could also be due to your co-pay or deductible. This is especially true at the start of the new year when deductibles are reset to zero. Check the “Explanation of Benefits” from your insurance company to see if they sent these to you for payment or call them.
How do I become a new patient?2022-04-05T15:44:53-07:00

You may either download the registration form or come into the clinic for a paper copy. Once we have that form, we will make a copy of your photo ID (driver’s license or similar) and your insurance card(s).

We will then ask you if you prefer a male or female provider or desire a specific provider by name. We then ask that provider for permission to add you to their practice. Once we have that permission, we will call you to schedule your initial appointment. The entire process usually takes about three business days.

How do I get my medical records or test results?2022-04-05T15:43:29-07:00

We will call with test results. Most test results can also be obtained via the Patient Portal. Ask any staff member on how to sign up for the Portal.

We will print single test results for you as a courtesy. If you desire your entire medical record printed out, there is a nominal charge for that service.

We provide medical records as a courtesy to other medical professionals. We do charge a processing fee for medical records requests to insurance companies, legal offices, and other non-medical entities.

“Providers are professional, thorough and understanding. Staff is welcoming and helpful. Great place to be at for your medical needs.”

Maria, Patient

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