Hours

Family Practice & Podiatry
Monday - Friday
8:00 am - 5:30 pm
(509) 698-2624

509-698-2664 (Fax)

Urgent Care
Monday - Friday
7:30am-7:30pm

Saturday & Sunday
9:30am-5:30pm

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New Patients2022-06-16T16:16:08-07:00
Patient Portal

Insurance Accepted

We are “in network” for these medical insurance companies:

Aetna/Coventry

Amerigroup

Cigna/Great West

Coordinated Care/ Ambetter

First Choice Health

Kaiser Permanente

Labor and Industries

Medicare

Medicaid

Molina

Premera/Lifewise/PEBB

Regence Blue Shield

TriCare / TriWest

United Health Care (UHC) PPO/ UMR/ Optum

If your insurance is not listed above, we can still work with you. We have a discounted rate available. and can also set up payment plans. Contact Us for more information.

If you do not have insurance or have a high deductible plan, we can help. Please contact us for information on our fees and self-pay discounts.

Frequently Asked Questions

How does Medical Interpretation work?2022-06-18T12:57:21-07:00

It is best medical practice to give medical advice and conduct visits in the preferred language of the patient.

We at Best Practices Healthcare Center have fully embraced this guideline. We use an on-demand interpretive service, BoostLingo, to meet the needs of those patients for whom English is not their preferred language.

We have the ability to get you connected with one of their 6,000+ interpreters on the phone or by video in over 300 languages. The interpretive service is fully qualified to provide medical interpretation and the cost is free to our patients.

The interpreter will be available throughout your visit to our clinic. We can also use this service to make appointments and answer questions over the phone. Simply let your Provider or one of our staff know your preferred language ahead of your appointment. We will document that preference in your medical record and have an interpreter ready when you arrive.

Why do I have to wear a mask?2022-04-05T15:46:58-07:00

Washington State guidance has relaxed mask wearing in the community but did not relax it in the healthcare setting.

Why can’t I get my phone call answered?2022-04-05T15:46:36-07:00

We realize that answering your call or returning you voice message in a timely manner is important. Due to the nature of medical clinics, we may not be able to immediately answer your phone call. We ask that you leave a brief message with your name, date of birth, phone number, and the nature of the call. Our goal is to return your message within one hour.

Why am I receiving a bill when I have insurance?2022-04-05T15:46:05-07:00

This could be due to several reasons:

  • First, we may have the wrong insurance on file or show you as a “Self Pay”. Call our biller at 509-698-2624 extension 6 to ensure we have the correct insurance information.
  • It could also be due to your co-pay or deductible. This is especially true at the start of the new year when deductibles are reset to zero. Check the “Explanation of Benefits” from your insurance company to see if they sent these to you for payment or call them.
How do I become a new patient?2022-04-05T15:44:53-07:00

You may either download the registration form or come into the clinic for a paper copy. Once we have that form, we will make a copy of your photo ID (driver’s license or similar) and your insurance card(s).

We will then ask you if you prefer a male or female provider or desire a specific provider by name. We then ask that provider for permission to add you to their practice. Once we have that permission, we will call you to schedule your initial appointment. The entire process usually takes about three business days.

How do I get my medical records or test results?2022-04-05T15:43:29-07:00

We will call with test results. Most test results can also be obtained via the Patient Portal. Ask any staff member on how to sign up for the Portal.

We will print single test results for you as a courtesy. If you desire your entire medical record printed out, there is a nominal charge for that service.

We provide medical records as a courtesy to other medical professionals. We do charge a processing fee for medical records requests to insurance companies, legal offices, and other non-medical entities.

Providers are professional, thorough and understanding. Staff is welcoming and helpful. Great place to be at for your medical needs.

Maria, Patient

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